1. Eligibility for Returns and Exchanges

• Return Period: Items can be returned or exchanged within [X] days of purchase or delivery.
• Condition of Products: Items must be returned in their original, unused condition, with all accessories, manuals, and packaging intact. Items that are damaged, opened, or show signs of use may not qualify for a full refund.
• Non-Returnable Items: Certain products, such as opened headphones or earbuds, custom orders, and gift cards, are not eligible for return due to hygiene reasons and customization.

2. How to Initiate a Return or Exchange

• In-Store Purchases: Bring the item along with the receipt or proof of purchase to our store for a return or exchange.
• Online Purchases: For items purchased online, please contact our customer service at [email/contact details] to initiate the return process. You will receive instructions on how to ship the item back to us.

3. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
• Defective or Incorrect Items: If you received a defective or incorrect item, we will cover the return shipping cost and provide a replacement or full refund.

4. Refunds

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Once we receive and inspect the returned item, we will process your refund within [X] business days. Please note that it may take additional time for your bank or credit card company to reflect the refund.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

• Product Exchanges: If you would like to exchange an item for a different size, color, or model, please contact our customer service or visit our store. Exchanges are subject to product availability.
• Exchange Shipping: For online exchanges, customers are responsible for shipping the original item back to us. We will ship the replacement product at no additional cost if the exchange is due to a defect or our mistake.

6. Damaged Items

If your item arrives damaged, please notify us immediately with a description of the damage and photos, if possible. We will arrange for a replacement or refund depending on the situation.